Privacy Policy

At Wiki Mart, we value the trust you place in us and are committed to protecting your privacy with the highest level of transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, shop from our online store, or engage with us through other channels. By using our services, you agree to the practices outlined in this policy.

1. Information We Collect

To ensure a smooth shopping experience, Wiki Mart collects various types of information, including:

Personal Information: Name, email address, phone number, billing and shipping addresses.
Payment Information: Securely processed details through trusted payment gateways (we do not store card details).
Device & Technical Data: IP address, browser type, operating system, location data, and browsing history on our store.
Transactional Data: Records of purchases, order history, product preferences, and wishlists.
Communication Data: Emails, inquiries, and messages exchanged with our support team.

2. How We Use Your Information

The data collected is used to provide, personalize, and improve your shopping journey. Specifically, we use it for:

Processing and fulfilling orders efficiently.
Sending order confirmations, shipping updates, and promotional offers.
Improving website performance, security, and user experience.
Personalizing product recommendations and marketing campaigns.
Responding to inquiries, feedback, and customer support requests.
Ensuring fraud prevention, risk assessment, and compliance with legal requirements.

3. Sharing & Disclosure of Information

We respect your privacy and never sell your personal data. However, your information may be shared with trusted third parties such as:

Logistics & Shipping Providers: To deliver your products on time.
Payment Processors: To complete secure transactions.
Marketing Platforms: To send targeted promotions and discounts.
Legal Authorities: If required to comply with legal obligations, fraud investigations, or enforcement of our policies.

4. Data Security Practices

At Wiki Mart, we implement strong SSL encryption, firewalls, and security protocols to safeguard your data from unauthorized access, alteration, or misuse. While no system is 100% secure, we continuously update our practices to ensure maximum safety.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to:

Enhance website performance and speed.
Track visitor behavior for better product recommendations.
Deliver personalized advertisements based on browsing habits.
Measure the effectiveness of campaigns and promotions.
You can manage or disable cookies through your browser settings, but this may affect some site functionality.

6. Your Privacy Rights

As a valued customer, you have the right to:

Request access to your personal data.
Correct inaccuracies in your stored information.
Request deletion of your personal data (subject to legal requirements).
Opt out of marketing emails and promotional messages.
Restrict or object to data processing activities.

To exercise these rights, please contact us at anayabilal167@gmail.com.

7. Data Retention

We retain your personal data only as long as necessary for order fulfillment, legal compliance, resolving disputes, and improving our services. Once data is no longer required, it is securely deleted.

8. Third-Party Links

Our website may contain links to third-party platforms or services. Wiki Mart is not responsible for the privacy practices, content, or security of these external sites. We recommend reviewing their policies before sharing any information.

9. Children’s Privacy

Our store and services are not directed toward children under the age of 13. We do not knowingly collect personal data from children. If such data is discovered, it will be promptly deleted.

10. International Customers

If you access Wiki Mart from outside Pakistan, please note that your data may be transferred and processed in regions with different data protection laws. By using our services, you consent to such transfers.

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, technology, or legal obligations. Any updates will be posted here with the revised effective date. Continued use of our services constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📧 Email: anayabilal167@gmail.com
📍 Store: Wiki Mart