Return & Refund Policy

At Wiki Mart, customer satisfaction is our top priority. We aim to provide you with the best online shopping experience, but we understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains your rights, our procedures, and the conditions under which returns and refunds are accepted. By purchasing from Wiki Mart, you agree to the following terms.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery.

• The product must be unused, in its original condition, and with all tags, labels, seals, and packaging intact.

• Requests for return must be made within 7 days of receiving the product.

• Certain items such as personal care products, health & hygiene items, cosmetics, and sale items are non-returnable due to safety and hygiene concerns.

2. Non-Returnable Items

For the protection of all customers, the following items cannot be returned or refunded:

• Opened or used beauty, skincare, and personal care products.

• Customized or special-order items.

• Intimate apparel or undergarments.

• Items marked as “Final Sale” or “Clearance.”

3. Return Process

To initiate a return, please follow these steps:

1. Contact us via email at anayabilal167@gmail.com within 7 days of delivery.

2. Provide your order number, reason for return, and clear images (if applicable).

3. Our customer support team will review your request and provide instructions.

4. Once approved, the product must be shipped back to our return address in secure packaging.

4. Refund Policy

Refunds will be processed once we receive and inspect the returned product. Refunds are issued in the following ways:

• Original Payment Method: If eligible, the refund will be credited back to the original payment source.

• Store Credit: Customers may choose store credit for future purchases.

• Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in original condition, damaged packaging, or missing parts).

5. Refund Timeline

• After the return is approved and the product is received, refunds are typically processed within 7–14 business days.

• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

6. Exchange Policy

If you receive a defective or incorrect item, we will gladly exchange it for the correct product (subject to availability). If the requested item is out of stock, a full refund or store credit will be provided.

7. Shipping Costs for Returns

• Customers are responsible for paying return shipping costs unless the return is due to an error on our part (wrong item, damaged product, etc.).

• Shipping costs are non-refundable. If you receive a refund, the original shipping fee will be deducted.

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Report the issue within 48 hours of delivery by emailing us with pictures.

• We will prioritize your case and arrange for a replacement or refund.

9. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

1. First, check your bank account.

2. Contact your credit card company or bank, as it may take time before your refund is officially posted.

3. If you still have not received your refund, please reach us at anayabilal167@gmail.com.

10. Contact Us

For any questions about returns and refunds, please contact us at:

📧 Email: anayabilal167@gmail.com
📍 Store: Wiki Mart