Terms of Services

Welcome to Wiki Mart. These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By visiting or shopping with us, you agree to follow these terms, which form a legally binding contract between you and Wiki Mart. Please read carefully to understand your rights, responsibilities, and our obligations as your trusted online shopping platform.

1. Acceptance of Terms

By using the Wiki Mart website, you confirm that you agree to comply with these Terms of Service. If you do not agree, you should not access or use our platform. Continued use of our website after updates to the terms also indicates your acceptance. These Terms apply to all visitors, customers, and anyone who accesses our services. Your use of Wiki Mart means you accept this agreement as binding and enforceable.

2. Eligibility to Use Our Services

To shop on Wiki Mart, you must be at least 18 years old or have parental/guardian consent. By placing an order, you confirm that you have the legal capacity to enter contracts under applicable laws. If you are a minor, you may only use this website under the supervision of a responsible adult. Wiki Mart reserves the right to refuse service, terminate accounts, or cancel orders if we find any misuse or misrepresentation of age or identity.

3. Account Registration

Certain services may require you to create an account with Wiki Mart. You must provide accurate details including name, address, phone number, and email. You are solely responsible for maintaining the confidentiality of your account credentials. Any activity under your account will be considered your responsibility, even if performed by someone else. Wiki Mart is not liable for any loss caused by unauthorized use of your account. Customers must notify us immediately if they suspect unauthorized access.

4. Product Information

We strive to display products as accurately as possible with descriptions, specifications, and images. However, minor variations in color, size, or packaging may occur due to screen settings or manufacturer changes. Wiki Mart makes no guarantee that the product information is error-free, though we work hard to ensure accuracy. Customers are encouraged to review product details carefully before purchasing. In case of errors, we reserve the right to correct them and update product listings.

5. Pricing & Payments

All prices listed on Wiki Mart are in Pakistani Rupees (PKR) unless otherwise specified. Prices may change without prior notice due to market fluctuations or promotions. Customers are required to pay the full amount at checkout using secure and approved payment methods. Wiki Mart partners with trusted payment gateways to ensure safety, and we do not store sensitive card details. In case of pricing errors, we reserve the right to cancel or adjust orders, with refunds where applicable.

6. Order Acceptance

Submitting an order on Wiki Mart does not guarantee its acceptance. We reserve the right to review, cancel, or reject any order at our sole discretion. Reasons may include stock unavailability, inaccurate pricing, suspicious payment activity, or violation of our policies. Once an order is accepted, you will receive confirmation via email or SMS. Until then, Wiki Mart is not bound to fulfill the order. Customers are encouraged to double-check order details before submission.

7. Shipping & Delivery

Shipping timelines, charges, and policies are explained in our Shipping Policy. While Wiki Mart makes every effort to deliver on time, delays may occur due to courier issues, customs, or natural disruptions. Customers must provide accurate shipping information, as errors can lead to delays or failed deliveries. Wiki Mart is not responsible for such delays but will assist in resolving issues. Shipping responsibility passes to the customer once products are handed over to the courier.

8. Return & Refund Policy

Our return and refund procedures are outlined in the Return & Refund Policy. Customers must request returns within the specified timeframe and ensure products are unused and in original packaging. Refunds may take time depending on payment provider timelines. Wiki Mart reserves the right to approve or reject returns based on eligibility conditions. Refunds may be provided as store credit, partial refund, or to the original payment method. Shipping costs are non-refundable unless due to Wiki Mart’s error.

9. Customer Responsibilities

Customers agree to provide accurate personal, payment, and delivery information at all times. Misrepresentation, fraud, or use of false details may result in account suspension or legal action. Customers must also ensure timely acceptance of deliveries and safe handling of products. Wiki Mart expects customers to use our website responsibly, avoid unauthorized activities, and comply with all applicable laws. Failure to follow these responsibilities may lead to cancellation of services or denial of access.

10. Intellectual Property Rights

All content on Wiki Mart, including text, graphics, images, product descriptions, logos, and digital assets, is the exclusive property of Wiki Mart and is protected under copyright and trademark laws. Customers are not allowed to copy, reproduce, distribute, or use our content for commercial purposes without written permission. Any unauthorized use may result in legal action. By using Wiki Mart, you agree to respect our intellectual property rights and refrain from violating them.

11. Prohibited Uses

Customers are prohibited from misusing Wiki Mart in any way. This includes but is not limited to fraudulent activities, hacking attempts, uploading harmful software, spreading misleading information, or violating intellectual property rights. Customers may not use Wiki Mart to engage in illegal transactions, harassment, or exploitation. Violation of these terms will result in immediate termination of services and may lead to legal prosecution. Wiki Mart reserves the right to monitor activities for misuse.

12. Third-Party Links

Wiki Mart may include links to third-party websites for convenience or promotions. We do not control or endorse the content, privacy policies, or practices of such sites. Customers accessing external sites through our links do so at their own risk. Wiki Mart disclaims responsibility for any damage, loss, or dispute arising from the use of third-party platforms. We encourage customers to read external sites’ terms and privacy policies before engaging with them.

13. Promotions & Discounts

From time to time, Wiki Mart offers special deals, coupon codes, and promotional discounts. Each promotion is subject to specific conditions, including time limits, eligible products, and maximum usage. Customers must apply valid codes at checkout, as expired or incorrect codes will not be honored. Promotions cannot be combined unless otherwise stated. Wiki Mart reserves the right to modify, suspend, or cancel promotions at any time without prior notice.

14. Limitation of Liability

Wiki Mart is not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products, website, or services. Our liability is strictly limited to the amount paid for the product in question. We do not guarantee uninterrupted, error-free service, nor do we take responsibility for external disruptions caused by internet providers, third-party platforms, or customer negligence. Customers agree to use our services at their own risk.

15. Warranties Disclaimer

All products sold on Wiki Mart are provided “as is” unless otherwise stated. We make no warranties, either express or implied, regarding product performance, durability, or fitness for a particular purpose. Manufacturer warranties, if any, apply directly from the producer and not from Wiki Mart. Customers should carefully review product descriptions and warranties before purchasing. We disclaim responsibility for unrealistic expectations or misuse of products by customers.

16. Privacy Protection

Customer information is collected, processed, and safeguarded according to our Privacy Policy. Wiki Mart uses secure technologies, including encryption, to protect sensitive data. We will never sell customer information to third parties, but we may share limited details with trusted partners such as couriers and payment processors. Customers are responsible for keeping their account details safe. Any suspected data breach should be reported immediately to anayabilal167@gmail.com.

17. Termination of Services

Wiki Mart reserves the right to suspend, restrict, or terminate customer accounts for violating our Terms of Service. Fraudulent transactions, abusive behavior, or misuse of our website may result in permanent account bans. Termination may occur without prior notice, though we may inform customers of the reason. Customers remain responsible for outstanding payments or disputes even after account termination. Wiki Mart also reserves the right to deny future access to violators.

18. Governing Law & Jurisdiction

These Terms of Service are governed by the laws of Pakistan. Any disputes arising from the use of our services will be resolved under the jurisdiction of Pakistani courts. Customers agree that all legal proceedings must take place within the country. International users must comply with their local laws in addition to these terms. By using Wiki Mart, you consent to the legal jurisdiction outlined in this section.

19. Amendments to Terms

Wiki Mart may update or modify these Terms of Service at any time to reflect business changes, legal obligations, or technological updates. Updated terms will be posted on our website with the effective date. Customers are encouraged to review the terms regularly. Continued use of our services after modifications implies acceptance of the updated agreement. If you disagree, you should stop using our website and contact us for clarification.

20. Contact Information

For questions, concerns, or clarifications regarding these Terms of Service, you can contact us at:

📧 Email: anayabilal167@gmail.com
📍 Store: Wiki Mart

Our team is always ready to assist you and ensure a smooth shopping experience.