Shipping Policy

At Wiki Mart, we are committed to delivering your favorite products quickly, safely, and efficiently. This Shipping Policy explains our delivery methods, timelines, costs, and responsibilities, ensuring you know exactly what to expect when shopping with us. By placing an order with Wiki Mart, you agree to the terms outlined below.

1. Shipping Coverage

We currently ship nationwide across Pakistan.
For international customers, shipping availability may vary. Please contact us at anayabilal167@gmail.com for assistance regarding international orders.

2. Processing Time

All confirmed orders are processed within 1–3 business days (excluding weekends and public holidays).
During high-demand seasons, promotional sales, or unexpected delays, processing times may extend slightly.
You will receive an email confirmation with tracking details once your order has been dispatched.

3. Delivery Timeframe

Local Deliveries (within Pakistan): 3–7 business days depending on your location.
Major Cities: Faster delivery may occur within 2–4 business days.
Remote Areas: Please allow 7–10 business days for order completion.
International Shipping: Delivery times vary based on destination and courier service.

4. Shipping Costs

Flat Shipping Fee: A standard delivery charge is applied at checkout (visible before final payment).
Free Shipping: We may offer free shipping promotions on orders above a certain value.
International Orders: Shipping fees depend on weight, destination, and courier service.

5. Order Tracking

Once your order is shipped:

You will receive an email with a tracking number and courier details.
You can track your parcel through the courier’s official website.
For assistance with tracking, contact us at anayabilal167@gmail.com.

6. Delayed Deliveries

While we strive to deliver on time, delays may occur due to:

Weather conditions, natural disasters, or public holidays.
Unexpected courier or logistic disruptions.
Incorrect or incomplete shipping addresses provided by the customer.
We will make every effort to notify you in case of significant delays.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.
Wiki Mart is not responsible for delays, lost packages, or additional costs arising from incorrect addresses or contact information.

8. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
In case of lost packages, we will coordinate with the courier company to resolve the issue. If confirmed lost, a replacement or refund will be issued.

9. Multiple Shipments

For orders containing multiple items, products may be shipped separately to ensure faster delivery. Customers will be informed if partial shipments are made.

10. International Shipping Terms

Customs duties, import taxes, and fees are the responsibility of the customer.
Delivery times may vary based on customs clearance procedures in your country.
Some products may not be eligible for international delivery due to restrictions.

11. Contact Us

If you have questions regarding shipping, tracking, or delivery, please contact us:

📧 Email: anayabilal167@gmail.com
📍 Store: Wiki Mart